PAULA TATENDA MAZHANDU

Executive Assistant | Operations & Administrative Support

Remote, US.

About

Highly organized administrative professional with 5+ years of experience in operations, client communications, and executive support, adept at managing complex workflows and stakeholder coordination. Proven ability to maintain strict confidentiality and manage multiple priorities in fast-paced, remote environments, consistently delivering executive-level reports and streamlining administrative processes. Seeking to leverage strong organizational and communication skills to drive operational efficiency and support leadership initiatives within a US-based remote role.

Work

FIRST MUTUAL HEALTH

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Sales Assistant

Remote, US Time Zones, US

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Summary

Managed client relations, administrative documentation, and reporting for sales operations, contributing to efficient customer service and strategic insights.

Highlights

Streamlined client communication by serving as a primary liaison between 200+ clients and internal departments, enhancing satisfaction and operational flow.

Managed comprehensive customer records and facilitated timely policy renewals, ensuring 100% data accuracy and compliance for over 500 accounts.

Generated daily, weekly, and monthly management reports, providing critical data insights that supported strategic decision-making and operational adjustments.

Coordinated claims documentation and expedited customer issue resolution, reducing processing times by 15% and improving client satisfaction.

Provided robust administrative support to special projects and marketing initiatives, contributing to the successful execution of 3+ campaigns annually.

FIDELITY LIFE ASSURANCE COMPANY

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Claims Administrator (Part-Time)

Remote, US Time Zones, US

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Summary

Administered claims documentation, managed confidential records, and analyzed data to support accurate assessment and timely payments.

Highlights

Reviewed and processed an average of 50+ claims documentation packages weekly, ensuring accurate assessment and timely payment processing.

Managed highly confidential client records and communications, upholding strict data privacy standards and maintaining trust across all interactions.

Analyzed complex claims data to prepare comprehensive management reports, facilitating informed decision-making for claims processing improvements.

FIRST MUTUAL HEALTH

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Business Administration Intern

Remote, US Time Zones, US

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Summary

Supported claims processing, reporting, customer service, and administrative tasks, contributing to efficient business operations.

Highlights

Assisted in the accurate processing of claims and maintenance of customer databases, contributing to a 10% improvement in data integrity and accessibility.

Contributed to the development of business presentations and critical operational documentation, supporting internal communication and process standardization.

Education

Midlands State University

B.Com Honours Business Management

University of Zimbabwe

Diploma Business Management

Languages

English

Certificates

Google Digital Marketing Certificate

Google

Skills

Executive Support

Calendar Management, Meeting Coordination, Travel Planning, Administrative Support, Executive-level Reporting.

Operations Management

Report Preparation, Data Management, Process Support, Claims Administration, Customer Records Management, Policy Renewals, Operational Activities.

Communication & Client Relations

Client Relations, Stakeholder Support, Professional Correspondence, Written Communication, Verbal Communication, Customer Issue Resolution, Liaison.

Technology & Digital Tools

Microsoft Office, Outlook, Digital Collaboration, Database Administration.

Administrative & Organizational

Confidentiality Management, Multi-priority Management, Attention to Detail, Documentation Management, Schedule Coordination.

Data Analysis & Reporting

Claims Data Analysis, Management Report Production, Data Interpretation.

Project & Marketing Support

Special Projects Support, Marketing Initiatives Support, Business Presentations, Operational Documentation.